Your Top Questions Answered

New Open Office Hours!

Have conference-related questions? ✋ Join us every Wednesday from 4-5 PM ET to get your questions answered by the LTEN team. Add to your calendar

What protocols are LTEN adopting to make the live, in-person conference experience safe? (update 12/15/22)
LTEN Annual Conference Health & Safety Guidelines

LTEN will implement health and safety protocols appropriate to the public health circumstances existing at the time of the LTEN Annual Conference. LTEN will exercise reasonable efforts to utilize protocols that will comply with applicable public health requirements and be consistent with then prevailing public health standards as issued by relevant public health entities.

Travel Advisories

Use the CDC’s Travel Planner for information on restrictions, guidance, and resources for traveling to Arizona.

If I register for the in-person event and I have to cancel because my company restricts travel, what are my options? (update 8/15/22)

If your company approves travel to the in-person event but then has to cancel due to travel restrictions, we can hold your registration fee and apply it to the 2024 conference or another LTEN event within one year of the date of your cancellation.

All Life Sciences Trainers & Educators Network (LTEN) event registration cancellation, transfer, refund, and/or voucher requests must be received in writing by LTEN ten business days prior to the start of the event.

LTEN will issue a full refund for cancellations received in writing ten business days prior to the event less a $250 administrative fee. LTEN also offers the option to transfer the registration to a co‐worker at any time, or receive a voucher to attend another LTEN event. Vouchers will remain valid for one year from the issue date.

Nine business days or fewer prior to the event LTEN will issue a refund of $500 for cancellations requests not interested in obtaining a transfer or a voucher.

No refunds, credit vouchers, or transfers will be issued for no‐shows, or for those LTEN did not receive written requests to alter their registration prior to the day of the event. This includes cancellations due to weather, travel delays, or other causes. LTEN recommends that registrants allow for unexpected delays when making travel plans.

Contact Miki White, LTEN director of member services for questions about registration and our cancellation policy.

To receive a refund or voucher, please email your request to Christine Gaudet at cgaudet@L‐TEN.org.

Please note: If LTEN cancels an event, we are not responsible for non‐refundable travel arrangements including air, hotel, or other travel costs made by the participants.

Accurate as of August 15, 2022

What is your cancellation, transfer or change policy?

All Life Sciences Trainers & Educators Network (LTEN) event registration cancellation, transfer, refund, and/or voucher requests must be received in writing by LTEN ten business days prior to the start of the event.

LTEN will issue a full refund for cancellations received in writing ten business days prior to the event less a $250 administrative fee. LTEN also offers the option to transfer the registration to a co‐worker at any time, or receive a voucher to attend another LTEN event. Vouchers will remain valid for one year from the issue date.

Nine business days or fewer prior to the event LTEN will issue a refund of the registration fee less $500 for cancellations requests not interested in obtaining a transfer or a voucher.

No refunds, credit vouchers, or transfers will be issued for no‐shows, or for those LTEN did not receive written requests to alter their registration prior to the day of the event. This includes cancellations due to weather, travel delays, or other causes. LTEN recommends that registrants allow for unexpected delays when making travel plans.

To receive a refund or voucher, please email your request to Christine Gaudet at cgaudet@L‐TEN.org.

Please note: If LTEN cancels an event, we are not responsible for non‐refundable travel arrangements including air, hotel, or other travel costs made by the participants.

Accurate as of March 2, 2020

I will be exhibiting or sponsoring. Will event passes be included with my booth and/or sponsorship package?

All booth packages include a specific number of passes. The terms of your packages including allotted passes will be listed in your contract but you can also speak with Gregg Haunroth, LTEN director of sales at [email protected].

Who do I contact if I have questions?

You send an email to [email protected] and one of our team will reach out.

Can you tell me more about LTEN?

LTEN is short for Life Sciences Trainers & Educators Network.

We are a 501(3)c non-profit association serving the life sciences training and education community. Our members are training professionals and leaders from all across the global healthcare industry at pharmaceutical, biotech, biopharma, medical device and diagnostics manufacturers.

Several of our members are in the sales and commercial training space but we have a mighty and growing number of members who focus on training in other aspects of business, leadership development, compliance, regulation, etc.

LTEN is proud to also have a member group comprised of training partners whose award-winning technology and solutions have been trusted the industry over.

Want to know more? Email us any time.

Last updated August 15, 2022

Have a question about LTEN, membership, registration or general inquiries? We’re happy to help and are here for you.

Registration & Membership
Miki White
[email protected]


Conference Program & Speaking Opportunities
[email protected]


Sponsoring & Exhibit
Gregg Haunroth
[email protected]


Marketing & Partnerships
Nannette Nolan
[email protected]